Refund policy

REFUND POLICY

15-day returns
You have 15 days from the delivery date to request a return.

Opened bottles are accepted
We accept returns on opened bottles. You don't have to guess whether a supplement suits you before you've tried it. If it isn't right for you, send it back within 15 days.

How to start a return
Email support@lumoraroots.com with your order number. We'll confirm the return address and next steps. Please don't send anything back before contacting us — returns sent without confirmation can't be processed.

Return shipping
Return shipping is paid by the customer. We recommend a tracked service; we can't refund an item that doesn't reach us.

Refunds
Once your return arrives we'll inspect it and email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Original shipping costs are not refunded.

Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with a photo. We'll replace it or refund it in full, and you won't pay return shipping.

Orders that haven't shipped
Email us as soon as possible and we'll cancel and refund in full if the order hasn't been processed.

Questions
Email support@lumoraroots.com. We reply within 1 business day, Monday to Friday.